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Privacy Policy CK444 –
Protection of Our Members' Personal Data

CK444 takes every member's privacy seriously. This document clearly explains how we collect, use, store, and protect your personal information when you use our platform.

Updated: 1 January 2026  |  Version 2.4
Contents
Important Note: This Privacy Policy describes CK444's data handling practices. By using our platform, you agree to the collection and use of information as described herein. Please read carefully before registering.

Introduction

CK444 is an online entertainment platform operating in Malaysia, committed to protecting the privacy of all its users. We understand that your trust is our most valuable asset, and that trust begins with how we handle your personal data.

This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and international best practices in data management. It applies to all information you share with us through our website, mobile app, or any other communication channel.

We believe in full transparency — you have the right to know what we do with your data, why we need it, and how long we retain it. This document will answer all those questions in a clear and straightforward way.

Information We Collect

CK444 only collects information necessary to provide a safe, efficient, and legally compliant service. The following are the categories of data we collect:

Data Category Example Information Requirements
Identity Information Full name, date of birth, MyKad/passport number Mandatory – KYC identity verification
Contact Information Email address, phone number, residential address Mandatory – account communications
Financial Information Bank account number, bank name, e-wallet Mandatory – deposit and withdrawal processing
Usage Data Game history, betting activity, session duration Automatic – analytics and security
Technical Data IP address, device type, browser, operating system Automatic – fraud prevention
Communication Data Customer support records and help tickets Where relevant – customer support

Data You Provide Directly: This includes information you provide when registering an account, during the identity verification (KYC) process, and when you contact our support team.

Automatically Collected Data: When you use the CK444 platform — whether via web browser or mobile app — our systems automatically record certain technical information for security and user experience improvement purposes.

We DO NOT Collect: Your password in plain text (it is encrypted), full credit card details (only the last digits are stored for reference), and any biometric data other than standard identity documents submitted for KYC.

How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. ck444 does not use your data for any purpose other than those stated below:

  • Account Management: Creating, verifying, and securely maintaining your member account, including password resets and two-factor login verification.
  • Transaction Processing: Processing all your deposits, withdrawals, bonus payments, and account balance adjustments accurately and promptly.
  • Legal Compliance: Fulfilling our obligations under Malaysian law, including KYC requirements, anti-money laundering (AML) compliance, and reporting to relevant authorities when required.
  • Platform Security: Detecting and preventing fraudulent activity, multiple account usage, system abuse, and other security threats that could affect other members.
  • Service Improvement: Analyzing usage patterns in aggregate (without identifying individuals) to improve the interface, expand game options, and enhance platform performance.
  • Service Communications: Sending important notifications related to your account — including security alerts, terms updates, transaction confirmations, and customer support responses.
  • Targeted Marketing (with consent): Sending relevant promotional information and special offers, only if you have given consent to receive marketing communications. You may withdraw this consent at any time.
  • Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate assistance or limits to members who need support.
Our Core Principles: CK444 uses your data only for purposes you have consented to or that are required by law. We do not sell, rent, or permit third parties to use your data for independent marketing purposes without your consent.

Sharing Information with Third Parties

CK444 does not share your personal information with external parties except in the situations described below, and all such sharing is carried out with strict controls:

  • Payment Providers: Banks, e-wallet companies, and payment processors we partner with to facilitate your deposits and withdrawals. They receive only the minimum information necessary to process those transactions.
  • Game Software Providers: Gaming technology companies that supply games to our platform. They may receive anonymised user IDs for technical and statistical reporting purposes.
  • KYC Service Providers: Third-party identity verification companies we use to process KYC documents quickly and securely. They are bound by strict confidentiality agreements.
  • Statutory Authorities: Where required by Malaysian law or a valid court order, we may be obliged to disclose certain information to law enforcement agencies or regulatory bodies.
  • Legal Professionals: Lawyers or accountants involved in any legal proceedings relating to your account, where necessary.

All third parties working with ck444 are required to sign a data processing agreement compliant with PDPA 2010, and they are not permitted to use your information for any purpose other than the services they provide to us.

Data Security

We invest seriously in security infrastructure to ensure your data is always protected. The security measures we employ include:

  • 256-bit SSL Encryption: All communications between your device and ck444 servers are encrypted using the latest TLS 1.3 technology, making transmitted data unreadable to any third party.
  • Database Encryption: All sensitive data stored in our databases — including KYC information and financial details — is encrypted using AES-256 at rest.
  • Two-Factor Authentication (2FA): We support and encourage the use of 2FA for all member accounts as an effective additional layer of security.
  • Server Isolation: Our production, staging, and development environments are fully isolated to prevent accidental data leakage.
  • 24/7 Monitoring: Our cybersecurity team continuously monitors systems to detect any suspicious activity or intrusion attempts.
  • Regular Auditing: Our security systems are independently audited annually by certified cybersecurity firms to ensure continuous and up-to-date protection.
Data Breach Notification: In the event of any security breach that may affect your data, ck444 is committed to notifying you within 72 hours via your registered email, in accordance with international data protection best practices.

Cookies & Tracking Technologies

CK444 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login sessions, CSRF security, and language preferences. These cookies cannot be disabled as they are essential for the website to operate.
  • Performance Cookies: Helping us understand how visitors interact with the platform — which pages are most visited, page load times, and technical issues that need resolving. This data is collected in aggregate and without identifying individuals.
  • Functional Cookies: Saving your preferences such as display format, game preferences, and personal settings so you do not need to reconfigure them each time you log in.
  • Marketing Cookies: Only activated with your consent. Used to display promotions relevant to your interests and to measure the effectiveness of our marketing campaigns.

You may manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the CK444 platform.

Data Retention Period

CK444 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable Malaysian law.

  • Active Account Data: For the duration of your active account plus 7 years after account closure, in accordance with Malaysia's financial legal requirements.
  • Transaction Records: Minimum 7 years from the transaction date, in accordance with accounting and tax legal requirements.
  • KYC Documents: 5 years after the business relationship ends, in accordance with anti-money laundering legislation (AMLA 2001).
  • Communication Logs: 3 years from the date of communication for dispute resolution and evidentiary purposes.
  • Technical Data & Logs: 12 rolling months for security purposes and technical troubleshooting.
  • Marketing Data: Until you withdraw your consent or request deletion, whichever comes first.

Once the retention period expires, your data will be securely deleted or fully anonymised so that it can no longer be linked to your identity.

Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal data we hold about you:

1

Access Rights

You may request a copy of all personal data we hold about you at any time.

2

Right to Rectification

You may request correction of any inaccurate or incomplete information held in our records.

3

Right to Erasure

You may request deletion of your data, subject to minimum legal retention obligations.

4

Right to Object

You may object to the use of your data for direct marketing purposes at any time.

5

Right to Restrict Processing

You may request that we restrict the processing of your data under certain circumstances provided by law.

6

Right to Withdraw Consent

You may withdraw your marketing consent at any time without affecting core services.

To exercise any of the above rights, please contact our privacy team via the support email. We will respond to your request within 14 business days.

Child Protection

The ck444 platform is exclusively for users aged 18 years and above. We do not intentionally collect or store any personal information from individuals under the age of 18.

Should we discover that we have collected personal data from individuals under the age of 18 without valid parental consent verification, we will take immediate steps to delete that information and close the relevant account.

To Parents & Guardians: If you believe your child who is underage has registered an account with ck444, please contact us immediately at [email protected] so we can take appropriate action without delay.

Amendments to the Privacy Policy

CK444 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.

When we make significant changes, we will notify you via:

  • In-app or on-site notification the next time you log in
  • Email to the address registered in your account
  • Update the "Last Updated" date at the top of this document

We encourage you to review this page periodically. Continued use of the ck444 platform after any amendments take effect means you accept the updated terms.

Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your data rights, please contact the ck444 Data Protection Officer (DPO) via:

  • Email: [email protected]
  • Response Time: Within 14 business days
  • Language: Malay & English

For more information about your rights and responsibilities, please also refer to Terms and Conditions and page Responsible Gaming us.

Ck444's Commitment To Your Privacy

Six core pillars that shape the data protection culture at ck444 — not just policies on paper, but real practices embedded in every layer of our operations.

End-to-End Encryption

Every bit of data travelling from your device to ck444 servers is encrypted using TLS 1.3 and AES-256. No one — including our own staff — can read your communications without proper authorisation.

Data Minimisation

CK444 practises data minimisation — we collect only information that is genuinely necessary for clearly defined purposes. No surplus data or "just-in-case" collection is practised on our platform.

Full Control in Your Hands

Through your account panel, you can manage marketing preferences, download a copy of your data, and submit deletion requests with ease — without needing to contact support for basic matters.

PDPA 2010 Compliance

All ck444 data handling processes are designed to fully comply with Malaysia's Personal Data Protection Act 2010. Our compliance team conducts internal reviews every quarter to ensure there are no compliance gaps.

Clear Retention Policy

Your data is not stored indefinitely. CK444 maintains a clear and automated data retention schedule — once the retention period expires, data is securely deleted or anonymised without requiring any reminder from you.

Rapid Incident Response

The ck444 security response team operates 24/7. In the event of any security incident involving your data, we are committed to notifying you within 72 hours and taking immediate remedial action.

Frequently Asked Questions About ck444 Privacy

Answers to the most frequently asked questions about how ck444 protects and manages our members' personal data.

Absolutely not. ck444 has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. We only share data with parties directly involved in delivering services to you — such as payment processors and game software providers — and only the minimum necessary information is shared.

You may submit a data access request by emailing [email protected] with the subject line "Personal Data Access Request". Please include your full name and account ID to expedite the process. Our team will process your request and deliver a full data report within 14 business days.

When you close your account, your marketing data and preferences will be deleted immediately. However, transaction records and KYC information will be retained for 7 years in accordance with Malaysia's financial and anti-money laundering legal requirements. After that period, all data will be permanently deleted or anonymised.

Yes. All financial information is encrypted using industry-standard AES-256 at rest and TLS 1.3 in transit. We do not store full credit card numbers — only the last few digits are retained for reference purposes. All transactions are processed through certified payment gateways compliant with PCI-DSS security standards.

Yes, you can opt out of marketing emails at any time by clicking the "Unsubscribe" link at the bottom of any of our promotional emails, or by updating your communication preferences in your account settings. Please note that you will still receive important service emails such as transaction confirmations and security alerts, as these are not marketing communications.
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CK444 doesn't just deliver a thrilling online entertainment experience — we ensure every interaction takes place in a safe, fair, and fully protected environment. Register today and enjoy complete peace of mind with us.

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